Exchange & Return
What is NIKE’S Return Policy?
We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. Whether you buy online or in-store, we provide you 30 days to take your Nike purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within 30 days. And after 30 days, you can still return items if they’re unworn and unwashed.
How to return an item?
1. Fill in the returns form and print a freepost label.
2. Package your return securely. Include as much original packaging as possible.
3. Take it to the post office and ask for a certificate of posting.
4. Your return will be processed and a replacement or a refund will be issued.
If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by submitting a return request in the completed orders section of your account on this website or by email or by telephone.
Customers might not get a full refund if items are returned to us used or washed, not in the original condition with tags intact, with any marks or odours (e.g. perfume or cigarette smoke).
We request that items are returned along with their original manufacturer's packaging so that future customers can receive the item as the manufacturer intended.
Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.
Right to Cancel
You have a statutory right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Right to Cancel page for full details.
If you wish to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please click here for details.
To submit a return request through this website, please log in to your account, go to ‘Completed Orders’, click on ‘Return Items’ next to the relevant order, complete the form and click on ‘Submit Return Request’. Alternatively, please contact us by phone or email with your order number, what you would like to return and why you wish to return it.
You will then receive an email with your Return Request ID plus instructions on how to return the items to us.
We will agree with you to either refund, replace or exchange the item subject to availability.
Please post the return items back to us without undue delay and in any event not later than 14 days from the day on which you communicate your return request. We recommend you use a recorded or track and trace postal method that provides sufficient insurance cover for the value posted.
On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.
Once we have received you returned goods we will send you an email confirmation and your refund will be processed within 7 days.
Refunds will be paid back using the same means of payment as you used for the initial transaction. It can take a few additional working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.
If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.